BYD’s standard product warranty puts the longest coverage where it matters most: the lithium iron phosphate battery at the heart of every machine.
BYD offers two standard product warranties, matched to the equipment class. Select yours to see what is covered and for how long.
Each term lasts for the years or hours shown, whichever comes first, under regular use and maintenance.
The lithium iron phosphate battery is warranted to charge and discharge normally and keep 65% or greater capacity.
Electric motors and differential or drive axle components. Wear items such as seals, lubricants, and gaskets are excluded.
Any component manufactured or originally installed by BYD that is defective in material or factory workmanship.
Each term lasts for the years or hours shown, whichever comes first, under regular use and maintenance.
The lithium iron phosphate battery is warranted to charge and discharge normally and keep 65% or greater capacity.
Electric motors and differential or drive axle components originally manufactured or installed by BYD.
Any component manufactured or originally installed by BYD that is defective in material or factory workmanship.
A clear summary of the standard terms. Your written warranty statement has the complete language.
Your authorized BYD dealer handles warranty service, from the first inspection to the repair.
Reach out to your authorized BYD dealer as soon as you notice an issue.
Have the model, serial number, hour-meter reading, and a description of the issue ready.
Your dealer inspects the equipment and handles eligible repairs under the warranty terms.
Each coverage term has a time limit and an hour limit. The term ends when your equipment reaches either one. For example, a Class I battery that reaches 20,000 hours of use in year seven has reached the end of its battery term.
The battery is warranted to charge and discharge normally and to have 65% or greater of its capacity remaining by the end of the battery term: ten years or 20,000 hours for Class I, II, and VI equipment, and eight years or 10,000 hours for Class III equipment.
Counterbalance, cushion tire, and tow tractor models (ECB, ECC, ESC, T250, and T50) are covered by the 10-3-2 warranty. Class III pallet trucks (PMW20 and PMR) are covered by the 8-2-1 warranty.
Coverage applies under regular use and maintenance. Follow the inspection and maintenance requirements for your model, and talk with your dealer about a service plan that fits your operation.
Your authorized BYD dealer can provide the complete written warranty statement for your equipment, including when coverage begins and the full list of conditions and exclusions.
This page is a summary of BYD’s standard product warranty for North America. The written warranty statement provided with your equipment governs coverage, conditions, and exclusions.
